This is a scam fraud report about booking.com Ð Terrible Customer Service who has been called a House, Apartment Rental. The hotel palace in spain charged my credit card for two room for no-show. i cancelled the hotel rooms and they did not receive the cancellation. it appears to have been a glitch in their system. booking.com said that the called the hotel and the hotel will not refund any or all of my money. i work for a news outlet and will be covering their business practices in an investigative story. i really had hoped to write a positive story, however, I cannot now.